Refund and Return Policy for LIUHJGLED.in

Policy Duration

Our refund and return policy is valid for 7 days from the date of delivery. If 7 days have passed since you received your item, we regret that we cannot offer you a refund or exchange.

Eligibility for Returns

To qualify for a return, your item must be:

  • Unused and in the same condition that you received it.
  • In the original packaging.

Non-Returnable Items

Certain types of goods are exempt from being returned, such as:

  • Perishable goods.
  • Items that have been used or opened.
  • Items not returned in the condition they were received.
  • Any item received by us in a damaged condition.
  • Items sourced or delivered outside India.
  • Electronics (with an exception if the product is not the same as ordered or has a manufacturing defect).
  • Apparel printed on demand.

Return Process

  1. Initiate a Return: To start a return, email us at [email protected] with your order number and reason for returning.
  2. Await Confirmation: After receiving our confirmation, send the item back to us.
  3. Shipping Costs: You are responsible for the return shipping costs. If we arrange the pickup, the courier cost will be deducted from your refund.

Refund Process

  • Inspection: Upon receiving and inspecting your return, we will notify you of the approval or rejection of your refund.
  • Processing Time: If approved, your refund will be processed within 5-6 working days, and a credit will automatically be applied to your original payment method.

Late or Missing Refunds

If you haven’t received a refund yet:

  1. Check your bank account again.
  2. Contact your credit card company; it may take some time before your refund is officially posted.
  3. Contact your bank. There is often some processing time before a refund is posted.
  4. If you’ve done all of this and still have not received your refund, please contact us at [email protected].

Sale Items

Only regular-priced items may be refunded. Sale items cannot be refunded.

Exchanges

We replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to our physical address.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

Shipping Returns

You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

For high-value items, consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact Information

For returns, please contact us at [email protected]  1. Do not send the item back to the manufacturer.

By making a purchase on LIUHJGLED.in, you agree to this Refund and Return Policy.