Cancellation & Refund Policy for liuhjgled.in
Last Updated: 13/02/2025
At liuhjgled.in, we strive to ensure a seamless shopping experience. This policy outlines the terms for order cancellations and refunds. By placing an order, you agree to these terms.
1. Order Cancellation
You may cancel your order under the following conditions:
Before Shipment:
Cancellation requests must be submitted via email to [email protected] or through your account dashboard.
Cancellations are accepted only if the order status is “Processing” or “Pending.”
After Shipment:
Once the order is shipped, cancellations are not allowed. You may return the product as per our [Return Policy].
2. Refund Eligibility
Pre-Shipment Cancellations: Full refunds (excluding payment gateway charges, if applicable) will be processed within 7-10 business days.
Post-Shipment Returns: Refunds are subject to our [Return Policy] and product condition.
Non-Refundable Items:
Perishable or customized products (e.g., personalized items).
Products marked “Final Sale” or “Non-Returnable” on the product page.
3. Refund Process
Refunds are issued to the original payment method used during purchase.
Bank/payment gateway processing times may delay refunds by 3-5 business days.
For cash-on-delivery (COD) orders, refunds will be processed via bank transfer.
4. How to Cancel an Order
Log in to your liuhjgled.in account.
Go to “Order History” and select the order you wish to cancel.
Click “Cancel Order” (if available) or email us at [email protected] with your order number.
5. Exceptions
We reserve the right to reject cancellation requests if:
The order has already been shipped.
The request is fraudulent or violates our Terms and Conditions.
6. Shipping Charges
Shipping fees are non-refundable unless the cancellation is due to an error on our part (e.g., wrong product shipped).
8. Contact Us
For assistance, email [email protected]